Hi, I renewed yesterday the Sydney Pro license but each time I click on “Theme License” I got a “cURL error 28: Connection timed out after 10001 milliseconds” on the site www.mvo.fr What can I do ? Thanks for the help. Regards. Franck
Your internet connection might be a bit slower at that time. Please try again and let us know if you still get this issue.
Dear Kharis, thank you for your answer. Therefore, I tried Friday from work (poor internet connection there) and home (fiber optic connection) and yesterday from home and right now and still have the issue…
Is there any other way to enter the license key ?
cURL error 28 issue is usually related to improper configuration in your site’s server. Read this article that will help give a lot of information about it. If you still don’t get any solution from there, you would probably have to contact your web hosting’s support department.
Thanks again for helping me.
I have worked on my license update trouble and checked the configurations. Everything is fine here.
Does athemes block IPs?
I am sorry, I didn’t understand it because your cUrl tester page doesn’t speak English. Would you please use English only?
I translated the script so you can try it.
Thank you again for helping me.
I am still having this same issue. I have paid for a new theme licence and I am not able to enter it for TWO sites.