Glitches getting demo content after theme installed?

Downloaded the Sydney theme today as it looked awesome. Tried to import the demo content both using the plugin and the manual method… neither worked and I got error messages for both of them.

Website is www.capturephotobooths.com.au

For the auto method, I got an error saying there was nothing inside the theme for the plugin to grab and I need to do it manually.
For the manual method, I was told there was no styling and nothing changed.

Where are we going wrong? Both myself and my developer tried to get it to work, following the quick start guide and we both came to the conclusion it was a theme issue…

Here is the manual error:

—Upload files—
Widget file was not uploaded. Error: Specified file failed upload test.

—Upload files—
Customizer file was not uploaded. Error: Specified file failed upload test.

—Upload files—
Redux file was not uploaded. Error: Specified file failed upload test.

—Upload files—
The import files were successfully uploaded!
Initial max execution time = 30
Files info:
Site URL = https://capturephotobooths.com.au
Data file = /home/capturep/public_html/wp-content/uploads/2020/01/demo-content-3.xml
Widget file = not defined!
Customizer file = not defined!
Redux files:
not defined!

Hello,

Yes, it looks like a theme issue, I was able to recreate it on my localhost, thank you for pointing it out. I have already asked our Developer to check it.

Kind Regards, Roman.
aThemes Support

Hello,

Automatic demo content import method should be fixed soon with a Sydney Toolbox plugin update. We are still checking the manual method.

Kind Regards, Roman.
aThemes Support

Okay, the demo content file is updated. Please try to download it and import once again. Sorry for inconvenience. Please leave here a note if you need more help.

Hi,

I have tried the automatic method and still having issues: https://capturephotobooths.com.au/

The error log file says:

—Downloaded files—
The import files for: Demo content were successfully downloaded!
Initial max execution time = 30
Files info:
Site URL = https://capturephotobooths.com.au
Data file = /home/capturep/public_html/wp-content/themes/sydney/demo-content/demo-content.xml
Widget file = /home/capturep/public_html/wp-content/themes/sydney/demo-content/demo-widgets.wie
Customizer file = /home/capturep/public_html/wp-content/themes/sydney/demo-content/demo-customizer.dat
Redux files:
not defined!

—Importing widgets—
Sidebar :

Search - No Title - Widget already exists
Recent Posts - No Title - Widget already exists
Recent Comments - No Title - Widget already exists
Archives - No Title - Widget already exists
Categories - No Title - Widget already exists
Meta - No Title - Widget already exists

Footer 1 :

Video - No Title - Imported

Footer 2 :

Text - No Title - Imported

Footer 3 :

Sydney: Contact info - Get in touch - Imported

—Importing customizer settings—
Customizer settings import finished!

—pt-ocdi/after_import—

NB: It appears to be working now… thankyou!

OK, you are welcome!

Please feel free to ask any other questions that you might have in future.

Kind Regards, Roman.
aThemes Support