Font futura not loading in/on some browsers/devices

Dear,
I use the futura font in West-Pro.
On some devices this font doesn’t load…

Can you please help me out?

https://www.staircasesgrun.com

Thank you for your help.

Hello,

On some devices this font doesn’t load…

Can you please specify an affected device?

Kind Regards, Roman.

Hey Roman,

Noticed it 2 times on a win10 pc. Not sure if that’s a coincidence or not.
Thank you.

Hello,

Noticed it 2 times on a win10 pc. Not sure if that’s a coincidence or not.

Is this issue still actual? If it is, can you please also specify affected browsers?

Kind Regards, Roman.

Both affected are ‘chrome’ browsers.

Okay, I’ve just checked your website and noticed that body font link isn’t valid, please check it:

//fonts.googleapis.com/css?family=futura%3A400%2C400italic%2C500italic%2C500&ver=5.0.3

Kind Regards, Roman.

Thank you Roman,

What should I do to resolve this problem?

Regards, Hans

Hello,

You can try to generate that link accordingly to West Pro documentation once again, please check Selecting fonts section:
https://docs.athemes.com/category/205-west-pro

Kind Regards, Roman.