Error with server

Hello, I have a problem with the airi agency theme. It appears to be incompatible with the server.

Thans for your help

Hi,

Perhaps there is file permissions issue on your wp-content folder. Please check with yout cPanel’s folder browser and ensure this folder and other folders inside it are writeable. Then try importing again. Let me know your views.

Regards,
Kharis
aThemes Support

Hi!
Thanks for your help.
It´s impossible for me to import the theme again because the page is almost done and i´m afraid i will lose all the work if i do so. Besides, i don´t have a cpanel, my plan hosting allows me an administrator wordpress rather than a cpanel.
Do you have another solution?
The problem appears when i tried to upload the page in elementor.
Thanks!

Hi, do you have another solution?
Because the problem keeps going.

Thanks

Hi,

​Please accept my apologies for the delay in response. I really appreciate your patient.

Can you ask your web hosting support to check whether the file permissions on the wp-content directory and all other directories inside it is properly configured?

Regards,
Kharis
aThemes Support

Hi Kharis,
thanks for your response.
What do you mean with properly configured? Which is that configuration?

Thanks

Hi,

Please refer to this documentation: https://wordpress.org/support/article/changing-file-permissions/

Regards,
Kharis
aThemes Support