Elementor doesn't load with Sydney theme


#1

When I tried to load Elementor it stuck on endless loading with some pages on my site. I have contacted the Elementor support team and they guide me to turn to you for help as the problem is only with that specific theme ( I have tried working with Elementor on another theme and it works just fine)
What can I do to solve this problem? For now, I can’t work on my site…


#2

Hello there,

Are you running the latest version of Sydney theme? Do you have other plugins enabled? What will happen if you temporarily disable them all?

Regards,
Kharis


#3

Thank you for your respond,

Yes, I am running the latest version of Sydney theme.

I have tried to temporarily disable my other plugins but still, Elementor stuck on an endless loading.

Only when I change the theme Elementor load fine and I can work on my site.

What can I do to fix this problem?

Thank you

‫בתאריך יום ד׳, 28 בנוב׳ 2018 ב-0:27 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#4

Hello there,

Please check your system. Does it meets the requirements as mentioned in the below links?

https://docs.elementor.com/article/38-requirements
https://wordpress.org/about/requirements/

You might be able to ask your hosting support if you couldn’t check it yourself.

Also ensure you’re running the latest versions of WordPress, theme and Elementor Plguin.

Regards,
Kharis


#5

Hello, my issue, unfortunately, isn’t solved. My hosting support made sure that we have met the system requirements of elementor they have followed the system requirements as it is on the documentation and they said that I need a professional from Elementor support.

How can I solve this problem?

‫בתאריך יום ה׳, 29 בנוב׳ 2018 ב-0:51 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#6

Hello there,

If you have other active plugins, try disabling them all at once temporarily. And run your test. If it runs well, then re-enable them one by one, and re-run your test again. This procedure will help examine if there’s a possible script conflict with one of your active plugins.

Regards,
Kharis


#7

Hello Kharis, I tried to disable my other active plugins and run my test but Elementor still didn’t load…

Have another idea to solve the problem?

Thank you

‫בתאריך יום ד׳, 5 בדצמ׳ 2018 ב-0:24 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#8

Hello there,

Check you PC’s system and web browser’s versions. Are they the latest? Or, try with other PC to check if there’s web browser incompatibility issue.

Regards,
Kharis


#9

HELLO, I have tried all above but still not working. the problem is only with Sendey theme. I cam load Elamentor with other themes…

‫בתאריך יום ד׳, 5 בדצמ׳ 2018 ב-12:28 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#10

This is the errors I get -

	TypeError: jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4) - 2:7323 2018-12-11 08:22 +00:00 x 48 times TypeError: Cannot read property 'holdReady' of undefined at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4) - 2:100462 2018-12-11 08:22 +00:00 TypeError: jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4) - 2:7323 2018-12-11 08:22 +00:00 x 2 times TypeError: elementorFrontend.getElements(...).jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4) - 2:226383 2018-12-11 08:22 +00:00 TypeError: jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4) - 2:7323 2018-12-11 08:22 +00:00 x 2 times TypeError: elementorFrontend.getElements(...).jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4) - 2:226383 2018-12-11 08:22 +00:00 x 3 times TypeError: jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4) - 2:7323 2018-12-11 08:22 +00:00 TypeError: elementorFrontend.getElements(...).jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4) - 2:226383 2018-12-11 08:22 +00:00 x 7 times TypeError: jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=2.3.4) - 2:7323 2018-12-11 08:22 +00:00 x 2 times TypeError: elementorFrontend.getElements(...).jQuery is not a function at [http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4](http://shoopishop.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.3.4) - 2:226383 2018-12-11 08:22 +00:00

‫בתאריך יום ג׳, 11 בדצמ׳ 2018 ב-9:04 מאת דונה וינוקור <‪dondonv100@gmail.com‬‏>:‬


#13

Hello there,

I’d like to test it once again. However, Elementor need to be updated first. Would you mind allowing me to update it? Or could you do it yourself?

51

Regards,
Kharis


#14

Hello, yes please, you can test it again.

‫בתאריך יום ג׳, 18 בדצמ׳ 2018 ב-4:36 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#15

Hello there,

I made a new blank page here and enabled Elementor editing mode. It looks like it runs without any issue.

Regards,
Kharis


#16

Hello, but it still doesn’t load so what can be the problem?

‫בתאריך יום ג׳, 18 בדצמ׳ 2018 ב-8:52 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬


#17

Hello there,

I was using Chrome browser (latest version). What browser were you using? Is it the latest?

Regards,
Kharis


#18

Hello, I’m also using Chrome browser the latest version - 71.0.3578.98.


#19

I think that the problem connected to Sendey theme as with the default theme Elementor works fine.


#20

Hello, My problem has not yet been resolved. Do you have a solution? I can not work on my site for a long time now


#21

Hello there,

I made another test and still found no issue. Do you have a screenshot/screencast to share? You could use Licacap application https://www.cockos.com/licecap/

Regards,
Kharis


#22

Hello, there is no problem to use Elementor on a new page but, on the home page and some other pages, Elementor does not load. Please check if Elementor works on the home page.


בלי וירוסים. www.avast.com

‫בתאריך יום ד׳, 26 בדצמ׳ 2018 ב-5:46 מאת ‪Kharis Sulistiyono‬‏ <‪team@athemes.com‬‏>:‬

kharisblank

    December 26

Hello there,

I made another test and still found no issue. Do you have a screenshot/screencast to share? You could use Licacap application https://www.cockos.com/licecap/

Regards,

Kharis


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In Reply To

DONDON

    December 25

Hello, My problem has not yet been resolved. Do you have a solution? I can not work on my site for a long time now


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