Customizing the team - not working

Hi Athemes,

We just bought the Sydney Pro2, after having the free Sydney theme installed.

Now we face the issue that there are no options in Theme customization. (See preview) -

All the modifications from the free version is shown on the site, but we cannot change in it - same problem with the widgets.

I have tried to deactivate all plugins, but it still seems to be the same issue.

Please advise.

Brgds,
Maja

To let you know - there are the following errors, when going to the customize page (Showing in the browser console:)

load-scripts.php:61 Uncaught SyntaxError: Invalid or unexpected token
mediaelement-migrate.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at mediaelement-migrate.min.js?ver=5.0.1:1
wp-mediaelement.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at wp-mediaelement.min.js?ver=5.0.1:1
api-request.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at api-request.min.js?ver=5.0.1:1
media-views.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at Object. (media-views.min.js?ver=5.0.1:1)
at b (media-views.min.js?ver=5.0.1:1)
at media-views.min.js?ver=5.0.1:1
at media-views.min.js?ver=5.0.1:1
media-editor.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at media-editor.min.js?ver=5.0.1:1
media-audiovideo.min.js?ver=5.0.1:1 Uncaught TypeError: Cannot set property ‘mixin’ of undefined
at Object. (media-audiovideo.min.js?ver=5.0.1:1)
at b (media-audiovideo.min.js?ver=5.0.1:1)
at media-audiovideo.min.js?ver=5.0.1:1
at media-audiovideo.min.js?ver=5.0.1:1
media-uploader.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at media-uploader.js?ver=5.0.1:1
autocomplete-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at autocomplete-field.min.js?ver=1.13.4:1
date-range-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at date-range-field.min.js?ver=1.13.4:1
media-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at media-field.min.js?ver=1.13.4:1
editor.min.js?ver=5.0.1:1 Uncaught TypeError: a is not a function
at new c (editor.min.js?ver=5.0.1:1)
at editor.min.js?ver=5.0.1:1
at editor.min.js?ver=5.0.1:1
tinymce-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at tinymce-field.min.js?ver=1.13.4:1
icon-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at icon-field.min.js?ver=1.13.4:1
order-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at order-field.min.js?ver=1.13.4:1
social-media-buttons-admin.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at social-media-buttons-admin.min.js?ver=1.13.4:1
wp-ajax-response.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at wp-ajax-response.min.js?ver=5.0.1:1
jquery.color.min.js?ver=2.1.1:2 Uncaught ReferenceError: jQuery is not defined
at jquery.color.min.js?ver=2.1.1:2
wp-lists.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at wp-lists.min.js?ver=5.0.1:1
postbox.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at postbox.min.js?ver=5.0.1:1
nav-menu.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at nav-menu.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:133 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:133
media-widgets.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at media-widgets.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:140 Uncaught TypeError: Cannot read property ‘init’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:140
media-audio-widget.min.js?ver=5.0.1:1 Uncaught TypeError: Cannot read property ‘view’ of undefined
at media-audio-widget.min.js?ver=5.0.1:1
at media-audio-widget.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:144 Uncaught TypeError: Cannot read property ‘modelConstructors’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:144
media-image-widget.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at media-image-widget.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:157 Uncaught TypeError: Cannot read property ‘modelConstructors’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:157
media-gallery-widget.min.js?ver=5.0.1:1 Uncaught TypeError: Cannot read property ‘view’ of undefined
at media-gallery-widget.min.js?ver=5.0.1:1
at media-gallery-widget.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:170 Uncaught TypeError: Cannot read property ‘modelConstructors’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:170
media-video-widget.min.js?ver=5.0.1:1 Uncaught TypeError: Cannot read property ‘view’ of undefined
at media-video-widget.min.js?ver=5.0.1:1
at media-video-widget.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:183 Uncaught TypeError: Cannot read property ‘modelConstructors’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:183
text-widgets.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at text-widgets.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:196 Uncaught TypeError: Cannot read property ‘idBases’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:196
custom-html-widgets.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at custom-html-widgets.min.js?ver=5.0.1:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:204 Uncaught TypeError: Cannot read property ‘idBases’ of undefined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:204
heartbeat.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at heartbeat.min.js?ver=5.0.1:1
customize-base.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at customize-base.min.js?ver=5.0.1:1
customize-controls.min.js?ver=5.0.1:4 Uncaught ReferenceError: jQuery is not defined
at customize-controls.min.js?ver=5.0.1:4
customize-widgets.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at customize-widgets.min.js?ver=5.0.1:1
thickbox.js?ver=3.1-20121105:15 Uncaught ReferenceError: jQuery is not defined
at thickbox.js?ver=3.1-20121105:15
slider.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at slider.min.js?ver=1.11.4:11
at slider.min.js?ver=1.11.4:11
media-upload.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at media-upload.min.js?ver=5.0.1:1
mce-view.min.js?ver=5.0.1:1 Uncaught ReferenceError: Backbone is not defined
at mce-view.min.js?ver=5.0.1:1
at mce-view.min.js?ver=5.0.1:1
jquery.imgareaselect.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at jquery.imgareaselect.min.js?ver=5.0.1:1
image-edit.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at image-edit.min.js?ver=5.0.1:1
posts-field.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at posts-field.min.js?ver=1.13.4:1
jquery.ui.touch-punch.js?ver=0.2.2:11 Uncaught ReferenceError: jQuery is not defined
at jquery.ui.touch-punch.js?ver=0.2.2:11
iris.min.js?ver=1.0.7:4 Uncaught ReferenceError: jQuery is not defined
at iris.min.js?ver=1.0.7:4
color-picker.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at color-picker.min.js?ver=5.0.1:1
admin.min.js?ver=1.13.4:1 Uncaught ReferenceError: jQuery is not defined
at admin.min.js?ver=1.13.4:1
resizable.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at resizable.min.js?ver=1.11.4:11
at resizable.min.js?ver=1.11.4:11
button.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at button.min.js?ver=1.11.4:11
at button.min.js?ver=1.11.4:11
position.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at position.min.js?ver=1.11.4:11
at position.min.js?ver=1.11.4:11
dialog.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at dialog.min.js?ver=1.11.4:11
at dialog.min.js?ver=1.11.4:11
editor-button.js?ver=1.0.0:14 Uncaught ReferenceError: jQuery is not defined
at editor-button.js?ver=1.0.0:14
wplink.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at wplink.min.js?ver=5.0.1:1
menu.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at menu.min.js?ver=1.11.4:11
at menu.min.js?ver=1.11.4:11
autocomplete.min.js?ver=1.11.4:11 Uncaught ReferenceError: jQuery is not defined
at autocomplete.min.js?ver=1.11.4:11
at autocomplete.min.js?ver=1.11.4:11
accordion.min.js?ver=5.0.1:1 Uncaught ReferenceError: jQuery is not defined
at accordion.min.js?ver=5.0.1:1
customize-nav-menus.min.js?ver=5.0.1:2 Uncaught ReferenceError: jQuery is not defined
at customize-nav-menus.min.js?ver=5.0.1:2
customize-models.js?ver=5.0.1:277 Uncaught ReferenceError: jQuery is not defined
at customize-models.js?ver=5.0.1:277
customize-views.js?ver=5.0.1:198 Uncaught ReferenceError: jQuery is not defined
at customize-views.js?ver=5.0.1:198
updates.min.js?ver=5.0.1:2 Uncaught ReferenceError: jQuery is not defined
at updates.min.js?ver=5.0.1:2
siteorigin-panels-296.min.js?ver=2.9.6:1 Uncaught ReferenceError: Backbone is not defined
at Object.21 (siteorigin-panels-296.min.js?ver=2.9.6:1)
at d (siteorigin-panels-296.min.js?ver=2.9.6:1)
at siteorigin-panels-296.min.js?ver=2.9.6:1
at Object.16…/collection/cells (siteorigin-panels-296.min.js?ver=2.9.6:1)
at d (siteorigin-panels-296.min.js?ver=2.9.6:1)
at o (siteorigin-panels-296.min.js?ver=2.9.6:1)
at siteorigin-panels-296.min.js?ver=2.9.6:1
customize.php?return=%2Fwp-admin%2Foptions-general.php:2221 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:2221
customize.php?return=%2Fwp-admin%2Foptions-general.php:3404 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:3404
customize.php?return=%2Fwp-admin%2Foptions-general.php:3641 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:3641
customize.php?return=%2Fwp-admin%2Foptions-general.php:3958 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:3958
customize.php?return=%2Fwp-admin%2Foptions-general.php:4366 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:4366
customize.php?return=%2Fwp-admin%2Foptions-general.php:4565 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:4565
customize.php?return=%2Fwp-admin%2Foptions-general.php:4662 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:4662
customize.php?return=%2Fwp-admin%2Foptions-general.php:5145 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:5145
customize.php?return=%2Fwp-admin%2Foptions-general.php:12827 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:12827
customize.php?return=%2Fwp-admin%2Foptions-general.php:13014 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:13014
customize.php?return=%2Fwp-admin%2Foptions-general.php:13286 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:13286
customize.php?return=%2Fwp-admin%2Foptions-general.php:15905 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:15905
customize.php?return=%2Fwp-admin%2Foptions-general.php:21862 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:21862
customize.php?return=%2Fwp-admin%2Foptions-general.php:22399 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:22399
customize.php?return=%2Fwp-admin%2Foptions-general.php:22693 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:22693
customize.php?return=%2Fwp-admin%2Foptions-general.php:29997 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:29997
customize.php?return=%2Fwp-admin%2Foptions-general.php:35064 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:35064
customize.php?return=%2Fwp-admin%2Foptions-general.php:35326 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:35326
customize.php?return=%2Fwp-admin%2Foptions-general.php:35673 Uncaught ReferenceError: jQuery is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:35673
customize.php?return=%2Fwp-admin%2Foptions-general.php:39115 Uncaught ReferenceError: _ is not defined
at customize.php?return=%2Fwp-admin%2Foptions-general.php:39115
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.0.1:9 JQMIGRATE: Migrate is installed, version 1.4.1
sortable.min.js:11 Uncaught SyntaxError: Invalid or unexpected token

Hello there,

Have you done transferring your Sydney configurations to pro properly? Please check this documentation https://docs.athemes.com/article/111-upgrading-from-sydney-to-sydney-pro.

Regards,
Kharis