Customize won't load! Please help!

Hi team,

I have just updated my client’s site (, for some reason I cannot access the Customize option in the top bar, it just loads a blank page.

Any help on this would be greatly appreciated!

Cheers, Ollie.

Hello Ollie,

Can you please try to temporarily deactivate all plugins except Sydney Toolbox and Page Builder by SiteOrigin, and see if it helps?

Please remember about importance of regular full site backups (files and database).

Kind Regards, Roman.