Customization of free version to pro not working

Error importing settings! Please check that you uploaded a customizer export file.

The customized settings are not working and it is defaulting to the theme header.

I followed the instructions exactly.

Hello there,

Try exporting the customizer file once again when free version of Sydney is active; activate Sydney Pro and do importing without any editing.

Regards,
Kharis

Thanks I have tried to do it a few times.

Refer to this discussion, please.

https://wordpress.org/support/topic/importing-error-14/

Or, please email me the exported file to kharisblank@gmail.com.

Regards,
Kharis

Thanks Kharis for the help. It seems to be working now

You’re welcome!

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

Regards,
Kharis