Contact form that doesn't transfer the message

I already post something about that subject, but I never got a final answer.
The contact form I use doesn’t transfer the message. I tried to install the WP Mail SMTP plugin, but they ask me the from email. What is it ? Is it supposed to be different from the email I want to receive the email to ?

Hello there,

Please share the working login credentials to my email at Let me check and troubleshoot it directly from there. In your message body, please mention the link to this topic to signal it’s a continuation of this conversation in the forum.