Hi. (Just for your information before I begin, I’m not really a coder or anything I’ve just been learning from scratch through an online tutorial through which I’ve downloaded and used Sydney as my main theme [which I love]. So please forgive me if what I’m about to ask isn’t in your remit.)
I’ve recently bought a plugin through codecanyon called EventOn (calendar, events, etc) and it’s working fine, however I also bought an add-on for it called DailyView, which looked great on their site but on mine was squashed, messy, and to be honest unusable because of that. After some communication with them I changed my theme to one of the basic WordPress ones and realised their add-on works fine there, but not with Sydney.
I asked them if they could do anything about that and they said “Unfortunately, we do not provide support for these issues caused by third-party theme. I will suggest you to contact the theme developer and ask them for their assistance.”
So, my question is: is this something you guys actually deal with? Or am I just being directed to you by them for no reason and it’s actually their problem? I would like to know so I can either resolve my issue or get my money back rather than ping pong between 2 developers.
I appreciate your patience reading this and any help you can provide.