Can't Update Sydney Pro

Hi, I keep getting an error message when I try to update, about the update being unauthorized.

I tried deleting the license & re-entering it, but to no avail. The license will not re-activate.

Hello there,

I would like to apologize in advance for the inconvenience. Please try to do the following steps:

  1. Visit http://www.yoursite.com/wp-admin/options.php
  2. Remove the values of the following fields:
  • sydneyii_license_key
  • sydneyii_license_status
  1. Save changes
  2. Navigate to Appearance > Theme License. Enter your license key and activate it
  3. Update your theme

If it doesn’t help, please grant me to access your site admin area, so I could troubleshoot it. For security reason, email the working login credentials to kharisblank@gmail.com and mention the link to this thread.

Regards,
Kharis

Hi Kharis!

I get to the last part, and the license key won’t activate.

Hello there,

Please share the working login access to your site admin area to kharisblank@gmail.com, so I can take a closer look. Mention the link to this thread in the body of your email.

Regards,
Kharis