Call to action buttons don't work

The call to action buttons on the front page slider don’t work. They don’t behave like links at all. I’ve tried entering page id # and absolute links.

http://x4h.388.myftpupload.com

Hello,

You can try to temporarily deactivate all your plugins except Sydney Toolbox and Page Builder by SiteOrigin, and see if it helps.

Kind Regards, Roman.

I tried this…it didn’t make any difference. Then, I tried activating one plugin at a time and noticed that the site hangs up with de-activation of “Advanced Custom Fields Pro” plugin. Any thoughts?

Hello,

It looks like your issue requires close inspection, this goes beyond our support policy. As an option, you can contact Codeable for this kind of service, or find a reputable freelancer on Upwork.

Kind Regards, Roman.

This doesn’t sound right…I want the theme to work the way it was sold to me. It’s not working that way. I don’t need the custom fields widget. But as soon as I deactivate or uninstall it, the page hangs up.

Hello,

You can try to rebuild your website in a staging environment or locally and see if it works as it should (then you will be able to move rebuilt website to production environment). Please remember about importance of regular full site backups (files and database):
https://codex.wordpress.org/WordPress_Backups

Here are helpful tutorials:



Kind Regards, Roman.

Hello,

Please leave here a note if you need more help. You can PM me credentials if you would like me to check your website directly (I suggest you to create a staging website if you decide to do it).

Kind Regards, Roman.

Hi Roman,

After much work, I’ve got the site on a staging site. Where can I PM you the credentials? I am seeing just two problems before I can go live.

(1) The button on the header sliders don’t work - as I said the site hangs up if I deactivate/uninstall the custom fields plugin. I don’t believe it is needed for anything to begin with.

(2) The dropdown menu on the mobile devices doesn’t work well on PAGES OTHER THAN FRONT PAGE. Strangely, “Services” works well, but not “About Us”!

Hello, you should see blue Message button after clicking my avatar.

  1. If you don’t have a reason to keep that plugin then you can remove it. It’s not in the list of plugins that are recommended for Sydney Pro theme.

  2. Please provide a link to your website if you want me to check this issue. You can provide just a link for now, without credentials.

Kind Regards, Roman.

Ok…thanks. Here’s the new link: http://i23.7a8.myftpupload.com/

Let me know what you find, otherwise I will send you the credentials.

(p.s. If I don’t have the plugin, the site does not even load!)

Okay, please send the credentials.

But please make a full site backup first.

Kind Regards, Roman.

By the way, I’m starting a road trip on Monday, so you might have to wait for my reply more than 24 hours. Hope for your understanding.

Kind Regards, Roman.