Access to permit updates

I have recently inherited a site using Sydney Pro. But I can’t get any updates. I have been given a key but I don’t know what to do with it. I am pretty sure that the key was for the server the developer used to build the site not the server now hosting it.

How do I re-configure the theme to allow WP to access and apply updates.

Hello there,

From dashboard, please go to Appearance > Theme License > enter your license into the “License Key” field > Save changes > Activate License. Then navigate to Appearance > Themes. See if there is an update notification on Sydney Pro.

Regards,
Kharis

OK, under the theme the key that I have been given matches the one already loaded and the theme is Active.

When I attempt to do the update I get an error saying ‘Update failed, download, Unauthorized’.

Hello there,

Please share the working login credentials to kharisblank@gmail.com, so I can take a closer look. Mention the link to this thread in the email body.

Regards,
Kharis

My thanks to Kharis, this is now all sorted. (Direct email communciation).

The theme basically had to be ‘re-licensed’ at my end. Deleting exisiting key and status from the DB and re-applying.